Your job is to make sure clients consistently get what they were promised, when they were promised it — and that delivery becomes more predictable and less manual over time.

In the short term, that means actively running delivery: tracking progress, chasing when things slip, and keeping clients informed.

In the medium term, it means building systems so that fewer things need chasing in the first place.

You'll be the person who cares most about whether projects are on track, whether delivery is improving, and whether we're removing friction rather than working around it.

You'll also own the operational backbone of the business: billing, contracts, invoicing, and internal workflows. One of your explicit goals will be to reduce manual admin and move us toward automated, predictable billing.

This role has real authority. You won't be doing the technical work, but you will own delivery outcomes — including pushing consultants (politely but firmly) when commitments aren't being met.

Day to day, you would:

• Run a short daily standup to review priorities and blockers
• Run a brief end-of-day check-in to confirm progress and time logging
• Track all active projects and spot slippage early
• Chase consultants when deliverables are at risk, directly and constructively
• Handle client communications on project status and expectations
• Own billing, contracts, invoicing, and payment follow-up
• Continuously improve how we run projects and bill clients
• Build simple dashboards or tracking tools so delivery is visible, not guesswork
• Coordinate light marketing activity (podcast scheduling, outreach support)